As this global pandemic continues to change, so do our policies and protocols for providing you and our employees with the safest way to travel, while minimizing exposure to yourself and our employees. We have always believed our client interactions/relationships are what set us apart, and unfortunately, we find ourselves in a time that requires us to distance ourselves from you. Our commitment has always been to provide you with the best travel experience possible, and we feel it is in your best interest to make changes to our standards for everyone’s safety. This is an ever-evolving list that changes daily, but I wanted to share with you some of the things you will notice on your flight:
- In addition to having our airplanes professionally sanitized by our local team here at Spirit, the airplanes are also sanitized after every occupied flight segment
- Individual 2oz. hand sanitizer bottles are located in the cabin for your use
- All soft good items (blankets, pillows, hand towels, etc.) are removed after every flight and laundered on the highest sanitizing setting. When they are returned to the airplane, they will be in a plastic bag with a sanitation sticker, so you know you are the first ones to use them.
- You will notice our crewmembers using gloves while handling your bags that are to go into the baggage compartment.
- We are asking that you remain outside of the airplane while the crew loads all of the bags and secures the airplane. Where possible, we are still allowing passengers to drive up the airplane, however, please wait to board until they advise that it is ok to board.
Flight Crew Exposure:
- We implemented a crew pairing system which keeps the same crew together as to minimize exposure between crews and ultimately lowers your exposure
- Our crews will be shutting the flight deck curtains or door for the duration of the flight and we ask that the passengers refrain from approaching the flight deck for the entire flight unless there is an emergency
- Normally our crews would check on the passengers several times throughout the flight, but we have instructed them to remain in the flight deck for the duration of the flight
- When you arrive to the airport, you will notice your crewmembers wearing a mask or face covering while they initially review the details for the flight with you, as well as the passenger safety briefing in the cabin. Once in the flight deck, the crewmembers will be removing the masks, so they don’t interfere with important communications.
For the protection of SpiritJets employees, and future passengers that travel on our aircraft, we are requiring all passengers to disclose if they have symptoms of COVID-19 as described by the CDC or if you have had close contact with an individual(s) that have been diagnosed with COVID-19. The crewmembers reserve the right to refuse boarding if they feel their health is at risk or the health of anyone else on board the airplane.